Comfort Suites Columbus

We had a few extra family members come visit daily in the pool and our room. Zero occasions did the staff let me know there was an issue or it was a problem. One man in particular felt we allowed more people to stay overnight in our room than the maximum 5 per room, which we did not, however still no staff member addressed their concerns to me. We stayed 4 days and on the morning of the fourth day, my child had a medical emergency. I rushed her to emergency, but before I did I was trying to reach a staff member to let them know we may have to stay later...there was no one available for over 30 minutes at reception. I called a little bit before 7am and spoke with a member of staff and let them know I'd like to extend another day due to emergency and the payment wasn't a problem. The staff member informed me to book it through the website, which I did. I felt a certain staff member may have anticipated incorrectly due to a few common social bias's, and refused service on that 4th day, stating we had too many people overnight in our room, which was not the case. We were a fAmily enjoying ourselves and the company, we do not get to do that very often. For 4 whole days, NO ONE FROM STAFF ADDRESSED ANY CONCERNS. if I had known staff had any issue correct or incorrect, I would have rectified the situation. I feel extremely let down bc I had no sleep for more than 24 hours, I was extremely worried for my daughter, it was a blizzard out, and we desperately were in need of rest. Staff had assured us early in the morning that as long as we rebooked and made it in by noon, we could extend the reservation, only to be cancelled and asked to leave for an issue that hadn't been addressed.it was very disheartening, highly disappointing, embarrassing, and tragic for my family who was technically in the middle of a medical crisis, and was met with zero compassion.

Closeness to our event; staff was excellent.

For the price, it was good. Close to everything, the bed wasn't the best. The worker was great and helped anyway he could. Breakfast was okay, nothing special your normal sausage, eggs, waffles and muffins. No bugs. The pool needs a good scrub, but it's not horrible. Overall the stay was good.

Super clean, spacious, and friendly staff. The breakfast was yummy! They helped me with any questions I had, and easy to find the location.

How conveniently located it was to our destination. How friendly and accommodating the staff was.